James R. Ziegler, Ph. D. (Internet Version: http://www.cehandbook.com/ziegler) PO Box 231002 Pleasant Hill, CA 94523 Home: (925) 939-4574 E-mail: ziegler@value.net OBJECTIVE: Technical Writing. Web Site Design. Documentation Management. Project Management. SKILLS SUMMARY: Project Management. Supervision. Documentation Management. Technical Writing. Editing. Web Site Design. Internet & Intranet Support. Graphics Support. FrameMaker. PageMaker. HTML. JavaScript. Saros DMS. PowerPoint. CorelDraw. HiJaak. ManagePro. MS Project. Schedule+. Word. WordPerfect. Excel. Lotus123. Access. Windows 95. Windows NT 4.0. PROFESSIONAL EXPERIENCE: Author and Webmaster of the award winning Contract Employee's Handbook (http://www.cehandbook.com) -- Ongoing Effort * This non-commercial, public service web site delivers unbiased information designed to help W-2 contract employees manage their contracting careers. Topics include a comprehensive overview of the contracting profession, specific job search techniques, types of employment agencies and their services, pay rates, legal issues, and benefits packages. Principal Instructor and Trainer for the Contract Employee's Workshop -- Ongoing Effort * This all-day seminar expands on the principles and methods discussed in The Contract Employee's Handbook. The Workshop is marketed to the general public and to human resource departments as a training tool for recently downsized permanent employees and inexperienced contract workers. Director of P.A.C.E. -- Professional Association of Contract Employees (http://www.pacepros.com) -- Ongoing Effort * P.A.C.E sponsors the following services: * Contract Employee's Handbook, Newsletter and Workshop * Contract Worker's Bill of Rights (http://www.cehandbook.com/cehandbook/cwbor.html) * Acid Test Logo Registration Program (http://www.cehandbook.com/cehandbook/acidtest.html) * P.A.C.E. also offers a unique umbrella service for self-reliant contract employees that provides: * 1099 compliance and third-party employer of record services. * Sophisticated financial back-office and benefits infrastructures for self- reliant contract employees. * True pass-through of employer's share of payroll tax savings, and a generous expense reimbursement program. President of Jerzy, Inc. -- Ongoing Effort * Jerzy, Inc., a California corporation, is the corporate parent of P.A.C.E. Recent Writing Projects: * Documentation of Manufacturing Process for a Highly Sophisticated 3-D Laser Imaging System. Cyra Technologies, Oakland, California * Step-by-step Manufacturing Process Instructions for all major components and subassemblies. * Validation of Parts, Quantities and Part Numbers required for complete assembly. * Calibration and Tuning Procedures. * Diagnostic Procedures and Quality Assurance. * Integration of Text, Screen Captures and Original Digital Photographs. * The Contract Worker's Bill of Rights * The "Acid Test" for honest and ethical contract brokers and agencies. * The Continuum of Contracting * Lead article for the December, 1998 special issue of Contract Professional Magazine. Author and Developer of Corporate Intranet Web Sites, Technical Writer, and Documentation Management Specialist. Pacific Bell, San Ramon, California (June 1996 - July 1997) * Technical Publications and Documentation Management web site for Pacific Bell Data Warehouse Development Team. * Web Interface for Pacific Bell's Data Warehouse Documentation Management System and Data Warehouse Library. * Produced training tools and software documentation using FrameMaker document publishing software and HiJaak screen capture software. * Participated in the testing and implementation of the Saros Documentation Management System at Pacific Bell. * Produced Data Warehouse Documentation for the development teams. * Posted Documentation to the Intranet and to the Saros DMS. * Provided Graphics Support. * Performed Budget Analysis: Evaluated contract labor expenses for Chief Financial Officer (CFO) Organization. Reconciled actual payment vouchers against budgeted amounts. * Tracked Project Status: Employed ManagePro goal management software. Tracked team progress for three key components of the Data Warehouse development program. Nursing Home & Senior Living Administration. Pleasanton Convalescent Hospital, Pleasanton, California. Assistant Administrator: (September 1995 - April 1996) 139-bed, independently owned, nursing home with transitional subacute and unlocked Alzheimer's & Dementia units. Recruited by Owner/Administrator to assume day-to-day operations in anticipation of his upcoming retirement. * Supervised a staff of 110 - 120 employees. * Performed needs assessments, developed formal recommendations. * Recruited and hired Registered Nurses, Certified Nursing Assistants, Staff Developer, Registered Dietitian, Cooks, Housekeepers and Maintenance Personnel. * Developed and oversaw several nursing assistant precertification training classes. * Interpreted State and Federal Regulations, developed formal Policies and Procedures. * Participated in OBRA inspections and special investigations by State and Federal Investigators. * Produced professional quality newsletters using desk top publishing tools. * Position eliminated when the Owner/Administrator's decided to postpone retirement indefinitely. Oakridge Care Center, Oakland, California. Nursing Home Administrator in Training: (February 1995 - September 1995) * Completed formal State/Federal mandated AIT program in privately owned, 97-bed facility. * Participated in or directed all activities normally carried out by the administrator. * Scored 90% and 94%, respectively, on State and Federal qualifying exams. Kensington Place, Walnut Creek, California. Administrator: (March 1993 - April 1994) * Managed 177-unit, upscale, independent-living retirement center, including 44 state-licensed residential care units. * Responsible for all aspects of facilities management, staffing, marketing, food service, transportation, activities, housekeeping and maintenance. A Succession of Sales, Sales Management and Marketing Positions in Volatile, High-Risk/High-Return Small Businesses, (1979 - 1993) Independent Insurance Agent: Pleasant Hill, CA. (1991 - 1993) * Total responsibility for sales, marketing, cash handling and closing of the retail business books. National Sales/Marketing Specialist: Aquatics Unlimited, Martinez, CA. (1989 - 1990) * Marketed and sold a unique multipurpose aquatic work vehicle which is both a floating backhoe and hydraulic dredge. * Performed site inspections from Florida to Hawaii, and consulted on design specifications. * Developed national advertising copy and company brochures. * Produced cover articles and feature pieces for the international trade media. * Solicited and successfully bid government contracts. Executive Recruiter: Management Recruiters, Sacramento and Concord, CA. (1986 - 1988) * Recruited mainframe computer and healthcare professionals. * Repeatedly earned recruiter of the month honors. Sales Manager and Sales Engineer: Various Telecom Firms, Northern California. (1980 - 1986) * Designed and sold digital voice/data communications systems for several firms during a period of great growth and upheaval in the telecommunications industry. * Managed, strengthened and maintained all aspects of sales operations. * Directed the activities of sales teams while keeping abreast of advances in product offerings. * Won big-ticket contracts through superior product knowledge, consultative sales approach and creative applications of technology. Nutri-Ent Insect Enterprises, Lafayette, California. Owner / Manager / Account: (1979 - 1980) * Produced specialty live pet food products. * Performed all tasks associated with start-up of production facility, including legal incorporation, funding, site selection, build-out, staffing, accounting, marketing and sales. Various Short Term Research and Consulting Positions, (1975 - 1980) Associate: Division of Biological Control, University of California, Berkeley, CA. (1977 - 1979) * Formal, unpaid liaison position. Consulted with staff on various projects of mutual interest. Co-founder and Principal: Bio-Integral Resource Center, Berkeley, CA. (1978 - 1979) * Edited and marketed a nationally distributed newsletter, "The Integrated Pest Management Practitioner". * Conducted research in biological control of urban insect pests. Research Associate: Center for the Integration of the Applied Sciences, Berkeley, CA. (1977 - 1979) * Conducted research and consultations in urban ecology for several cities, California Department of Agriculture, and US Environmental Protection Agency. Consulting Research Scientist: USDA-ARS Hawaiian Fruit Flies Laboratory, Honolulu, HI. (1976 - 1977) * Consulted with permanent staff, designed laboratory and field studies, conducted research and published results. Visiting Scientist: Italian National Research Council, Pavia, Italy. (Summer, 1975): * With Francesco Scudo, co-edited and co-translated The Golden Age of Theoretical Ecology, 1923-1940. Volume 22, Lecture Notes in Biomathematics. Springer-Verlag, 1978. A collection of seminal works in Theoretical Population Biology which originally appeared in Italian, French, German and Russian journals. Department of Biology, University of Massachusetts, Amherst, Massachusetts. Assistant Professor: (1972 - 1976) * Managed research laboratory, conducted research and published results. * Developed and taught undergraduate and graduate courses. * Supervised student research. Education: * Ph.D. in Biology: University of Chicago. * BA in Zoology; BA in German: Magna Cum Laude, California State University, Fresno. ________________________________________________________________________________ This document is expressly NOT in the public domain and remains the sole property of James R. Ziegler. Copyright 1998 James R. Ziegler. All rights reserved.